Employees 

 

At the Queens Plaza Hotel, we understand that the employees are the hotels front-line ambassadors. And we treat them with the same high level of consideration that we treat customers with. Because in a sense, employees are as valuable as the guests.  Employees help maintain the functioning and high quality, making sure each customers stay is warm and welcoming each time they arrive. 

 

Satisfaction 

 

In our years of management experience, we have learned that customer satisfaction can be summed up in three words--listening, attention, details. We have achieved superior levels of customer satisfaction by paying attention to the finest details in everything we do. That's how we have developed exceptional levels of repeat business. We know what is important to both business and pleasure travelers, and we deliver it. From the amenities and warm, homey interiors, to the meticulous maintenance of each room, our hotel goes the extra mile to make a stay a memorable experience.

 

Our philosophy

 

Our philosophy is two fold. First and foremost, everything we do is centered around our guests and making sure we give them an unforgettable experience every time they stay at our hotel. 

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Our Vision 

 

Queens Plaza Hotel will be a family-run hotel offering a harmonious stay experience with seaside views, reflecting the Blackpool tradition and cultures whilst uplifting our service to a national standard. Providing a consistent and reliable service to our customers all year round.

 

Our Mission

 

Queens Plaza Hotel will continue to strive and grow our customer portfolio and standards. We aim to provide a great service and package that will be tailored to each individual. Listening and adapting our attitudes to be inline with the growing industry and keeping up to date.